To improve one’s leadership skills it is now more important, than ever, to force yourself to look through the lens of the other person before passing judgement and making discussions that impact others. Remember, everyone’s viewpoint makes perfect sense to them given their unique life experiences.

Unlike past business disruption events, such as the great recession of 2008, COVID-19 ripped through the business community exposing risks that discriminated against face-to-face businesses much more so than businesses that don’t physically interact with their customers.